Safety is always our first priority so any trip is covered with best-arranged accommodation and transportation. All of our tours are well-planned and prepared to avoid any risk or unexpected thing during the trip. As a professional tour operator in Vietnam (and Myanmar, Laos, Cambodia), we always ensure the safety of any individual, any tour group from small to big.
Flexible alteration of itinerary: Your booking can be amended even after it is made. Alterations to your itinerary prior to your trip departure are happily processed as quickly as possible. Alterations after payment of the deposit will involve in a sum of fee which depends on third parties such as cruise operators, airlines and hotels.
Blue Asia Tours’ tour packages do not include Vietnam, Laos, Cambodia or Myanmar Life Tourist Accident/ Casualty Insurance and all insurance is not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from your country of origin.
With Blue Asia Tours none of charge is levied for toddlers. Children aged from 2 to 12 years are generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least one full-paying adult and stay in the same room.
Accommodations (hotel or vessel) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Blue Asia Tours' control. Every effort will be made to operate tours as planned.
Blue Asia Tours offers Round-the-clock Service with professional travel consultants being available 7 days a week; and also we have a 24/7 mobile service.
You can contact Blue Asia Tours via the web form from http://blueasiatours.com, email, fax, or phone. If for any reason, you fail to receive any reply from Blue Asia Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Blue Asia Tours customer service center at email@example.com or phone at +84 975 468 252 immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.
Shall you feel unsatisfied with any service Blue Asia Tours has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Blue Asia Tours will not be liable for any claims made later than 15 days after the completion of your tour.
In accordance with regulations of the Civil Aviation Administration of Vietnam (CAAV), the free baggage allowance within Vietnam is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft. Noted: the above language allowance not applied with budget Airlines.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Blue Asia Tours accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
We would deeply regret your decision to cancel your trip; however, we realize that there are many valid reasons that this can happen. Cancellations will be charged as follows:
After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.
Blue Asia Tours reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature